A simpler Intercom alternative for answering questions with AI
If what you need from Intercom is an AI assistant that answers from your website and passes the rest to you, this does that, without a help desk to set up.
An honest comparison
Intercom is a full customer-service platform: live chat with agents, a shared inbox, tickets, a help centre and its own AI agent. If your team works in a help desk all day, it’s built for that, and we’re not trying to replace it.
AI Chatbot Engine does one part well: an assistant that answers visitors from your website and documents, shows its sources, captures leads and hands over by email when it can’t help. It takes minutes to set up and is free while we’re in beta. For current Intercom features and prices, check their website.
How it works
Add your website
Type your address. It reads your pages, and you can add files or write questions and answers for anything that isn’t on the site.
Try it and adjust
Chat with the draft. Set its welcome, tone, what it shouldn’t discuss, and when to ask for contact details.
Paste one line
Add the snippet to your site’s footer or theme. The install page tells you the moment it’s live.
What you get
Set up in minutes
Type your website address, try the draft, paste one line. No workspace to configure first.
Answers with sources
Every answer links to the page it came from.
Hand-off by email
When it can’t answer, the visitor leaves their details and question, and you reply from your own inbox.
Lead capture
Collects contact details from interested visitors and emails you each one.
Quality checks
Test questions run before every change goes live, and gaps are grouped nightly.
Other channels
The same assistant can also answer by email, WhatsApp, Slack or Teams, using your own accounts.
Which one should you pick?
A good fit if
- Most questions are answered somewhere on your website
- A small team replies to the rest by email
- You want to start free and see if AI answers work for you
Probably not the right tool if
- Agents need to chat live with visitors in real time
- You need ticketing, SLAs and a help centre in one product
- You rely on Intercom’s product tours or outbound messaging
Questions
Can I move from Intercom?
There’s no import tool. Point the assistant at your website and help articles, add your most common questions and answers, and you’re set up.
Does it have live chat with agents?
No. When a visitor wants a person, the assistant collects their details and question, and your team replies by email.
Can I use both?
Yes. Some teams keep their help desk for support and use this assistant on marketing pages to answer pre-sales questions and capture leads.
What does it cost?
It’s free while we’re in beta, within fair-use limits. We’ll give notice well before any paid plans start.
See it answer from your site
Enter your address. It takes a few minutes, and nothing goes live until you publish.