An AI chatbot for your Shopify store
It reads your store’s product, shipping and returns pages, answers shoppers’ questions with a link to the right page, and sends you the ones it can’t answer.
What it can and can’t do in a Shopify store
The assistant answers from what’s published on your store: product pages, collections, FAQs, shipping and returns policies. Shoppers get short answers with a link, so they can go straight to the product or policy.
It doesn’t connect to your Shopify admin, so on its own it can’t see orders or stock levels. If you have a developer, Actions let it call your own systems (an order-status endpoint, for example) for customers who are signed in.
How it works
Add your store’s address
It reads your public pages, the same ones shoppers see (up to 5 on the free plan). Add a returns PDF or a few questions and answers for anything missing.
Try it as a shopper would
Ask about sizes, delivery times and returns. Fix anything it gets wrong before it goes live.
Add it to your theme
In Shopify admin: Online Store → Themes → Edit code → layout/theme.liquid, and paste one line before </body>.
What you get
Product and policy answers
Sizes, materials, delivery times, returns: answered from your own pages, with a link.
Leads from browsers
Ask for an email when someone asks about bulk orders or restocks, and get each lead by email.
Hand-off to you
When it can’t answer, it takes the shopper’s details and question so you can reply.
Your brand colours
It picks up your logo and colour from your store, and you can change both.
Knows when pages change
It re-reads your store every week, or right away when you ask it to.
See what shoppers ask
The most-asked questions and the ones it couldn’t answer are grouped every night.
Is it right for your store?
A good fit if
- Shoppers ask questions your product and policy pages already answer
- You want to catch wholesale or custom-order enquiries
- You’d rather not install a Shopify app with store permissions
Probably not the right tool if
- You need order tracking without any developer work
- You want it to change orders, refunds or carts
- You need a shared help desk for a large support team
Questions
Is it a Shopify app?
No. It’s one line of code added to your theme, so it doesn’t ask for access to your store’s data. If you change themes, add the line to the new theme too.
Can it see my orders?
Not by default: it only reads your public store pages. A developer can connect an order-status endpoint with Actions, which only works for customers who are signed in.
Will it slow down my store?
The script loads asynchronously, after your page, so it doesn’t hold up your store from showing.
Is it free?
Yes, while we’re in beta, with fair-use limits shown on your Usage page. You won’t be charged unless you choose a plan later.
Try it on your store
Enter your store’s address. You can test it before anyone else sees it.